Jents website and related services are made available to you in accordance with the following Terms & Conditions. Please read them carefully before placing your order. We periodically make amendments to these Terms and to the information contained in our website, so we advise you to check back often. Your statutory rights shall remain unaffected by these Terms & Conditions.


Acceptance of your Order

Once an order is placed you will receive a confirmation acknowledging your details. This is an acknowledgement of your details and is not a confirmation of your order. A contract between you and Jents is confirmed once you receive an email with your tracking information. We reserve the right not to accept your order if the item is out of stock, does not pass our quality checking stage, or if we are unable to obtain authorization for payment.  All orders are subject to availability and confirmation of the order price.

If items that you order are out of stock, subject to a delay or have pricing, detail or description errors we will try to contact you at the email address you provided. If we cannot contact you in regards to our out of stock orders we will cancel these within 48 hours.


Worldwide Delivery

We aim to dispatch all orders within 15 working days subject to credit clearance and address verification. All international shipments are delivered by FedEx. All first time orders must be shipped to the billing address.

All shipments sent with DHL require a signature as proof of delivery. Shipments are insured whilst in transit from Jents warehouse until the parcel is signed for, at which point responsibility for your purchased goods passes to you. The tracking information is available in your account information once a shipment has been generated with DHL. You may use this to track your parcel at If your tracking information is not available, please email

FedEx may authorize parcels to be left at an agreed location (eg. Outside the delivery address). A signed note will be required and this will be used as proof of delivery. Customers that authorize this form of delivery do so at their own risk. Neither DHL nor Jents are responsible for lost/stolen parcels.

To ensure that your order reaches you as quickly as possible, please provide us with a telephone number. If we are unable to reach you to arrange delivery, your order will instead be shipped with our next day delivery service and shipping costs will be adjusted accordingly. Any orders sent out that cannot be delivered will be returned to Jents and the customer will bear the costs for re-delivery. A charge will be incurred should you not be present during the specified delivery window or if the driver is required to wait. 

Duties and Taxes

Jents prides itself to make your experience as smooth as possible. The burden of unexpected Duties and Taxes plays a significant role in this experience. For all USA & Canada deliveries, Jents will take any duties and taxes to their own account. If by any chance your delivery address is in the USA or Canada and you receive a notification of an outstanding balance regarding Duties & Taxes, please immediately contact Jents, at, so we can rectify this inconvenience. For all deliveries outside the US & Canada we are not yet in the capacity to cover duties & taxes. This is why any shipment outside US & Canada will be marked DDU (Delivery Duties Unpaid). This means that any duties and taxes incurred in the country of destination are the responsibility of the customer. If a shipment is refused, we will do what we can to nullify the customs charges and have the shipment returned to Jents. We cannot guarantee that customs charges can be voided for a refused shipment. In this case, we will deduct the Taxes & Duties amount from your refund in addition to the occurred the shipping fees.

Restrictions and Status Updates

We are currently unable to ship to Indonesia, Turkey, Brazil, Russia, Chile, China and Belarus. Shipments to Rep. of Korea will be sent with a commercial invoice featuring the relevant FTA declaration. 

Customs charges vary depending on the country of delivery.  If you are concerned about incurring high customs charges, we recommend you ask your local customs office about their rates. Alternatively, please email and we will look into this for you.


Returns policy

Making a return for a refund or exchange is simple:

  1. Get in touch with us within 24 hours of receiving your order at
  2. Request a Return Authorization Reference number as well as a return shipping address (return address varies depending on your location)
  3. Include your original receipt in the returned parcel ensuring that your Return Authorization Reference number is clearly written on the receipt. Any returned items that are not accompanied by an official returns reference number will not be accepted.
  4. Include your original receipt in the returned parcel ensuring that your Return Authorization Reference number is clearly written on the receipt. Any returned items that are not accompanied by an official returns reference number will not be accepted.
    It is advisable to send returned items by registered post/Fedex and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

If you have questions, you can contact one of our Customer care representatives who will be happy to guide you through our returns procedure, simply e-mail us at

Jents accept returns and exchange requests made within 24 hours from when the order has been received by you. Returns will only be accepted at the discretion of Jents for a store credit, minus shipping and customs fees. Store credit is valid for 1 year from issue date. Returns received after the 28 day period will not be accepted. Please note that we do not accept returns on exchanges.

The products you return must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.

Jents is not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.


Restricted Items

Please notice that shoes must be returned in their original designer box. Please ensure that the box is returned in the same condition you received it e.g no FedEx stickers or tape marks on the shoe box itself.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at



Upon sending us an e-mail with the request to return the product we will notify you of the shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



You can choose to pay with a debit or credit card.

We accept Visa, Master Card, American, Express, Maestro and Diners cards. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order. For first time customers, we only ship to the billing address.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full. Payment is only debited from your card at time of dispatch.


Liability and Indemnity

Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.



We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often.