The Shoes

How long do the shoes take to arrive?

For purchases made within the North-America, your shoes will be sent via courier and will be delivered to you within fourteen working days of order receipt.



Do you make men’s shoes in any other US sizes than 8-12?

Yes – we can actually make your shoes in US sizes 6-13. Please email us info@myjents.com and we can assist you with your order.



Can I request a totally bespoke pair of shoes with my own motif?

If you would like a distinctive pair of Jents loafers with your own motif, colours or monogram then please email us at info@myjents.com and we will provide you with a quote.



The Order

- How can I change my order once it’s been placed?

If you change your mind after your original order placement, please email info@myjents.com highlighting the change required. We will do our best to amend your order before it’s dispatched. We cannot guarantee that this will be possible. Please note that if your order is tailored then we cannot replace it.



What is your return & refund policy?

For all orders in North-America it's free returns  upt to 2 days after delivery. Please contact us for returns outside of North-America.



What happens if I don’t receive an order confirmation?

In the non-receipt of an order confirmation, please email our customer services team at info@myjents.com



Do you ship worldwide?

Yes - we ship worldwide via courier. However please allow for additional delivery time. If you are unsure as to how long your order will take to arrive then please email our customer services team at info@myjents.com. Also,important to keep in mind that, while we cover Duties & Taxes for the USA & Canada, we do not cover them for other areas in the world. This means that you might be subject to an addition importation tax upon receiving the loafers if you live outside USA or Canada!



InSole Socks

What are insole socks?

Insole socks are a simple alternative we created in order to have a sockless look without annoying no-show socks or stinking up your shoes.



What comes with an order of InSole Socks?

Every order comes with 5 Insole socks of a random color as well as one pair of insoles, in case the insoles of your favorite pair of shoes can't be removed.



Will my InSole Socks fit in other shoe brands?

YES! Even better, let us show you:



General

Is Vegan leather truly better for the environment?

It's very debatable, yet let us be clear that in this case we started offering only vegan products from an animal cruelty perspective. That said, we do aim to be more environmentally friendly. Check out the goals section for this.



What is up with the cactus?

Well...